SHIPPING

Items are shipped 24-48 hours after cleared funds. Please note items placed after 2pm on Friday will be dispatched on the next working day. 

UK standard delivery is £3.99 and takes 3-5 working days for delivery.

UK Special next day delivery is £7.25 and is delivered next working day after dispatch. (On request)

Standard International delivery is £8.99 and takes 7-14 working days for delivery.

Please not these times may vary depending on public holidays and customs.

RETURNS

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 28 days of your purchase.

1. Please email info@carbonandcoal.com to request a refund and we will assign you a return number and return address.

2. Include in your package please include a note stating your order number, assigned return number and the reason for your return.

RETURN EXCEPTIONS

Some items cannot be returned if they are opened. These include Earring for hygiene reasons we cannot accept returns, and made to measure items cannot be return or exchanged.

SHIPPING AND HANDLING FEE

We do not refund the original shipping and handling that you paid on the order and buyers are responsible for return shipping fees unless the item is faulty.

EXCHANGES 

If your item is in new condition, you may exchange your item for a different item, size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

PAYMENT POLICY

Accepted Methods of Payment: PayPal

Please note if you do not have a PayPal account PayPal can still process your payment safely, easily and for free.

Stripe lets customers pay with credit cards seamlessly at checkout.

SHIPPING POLICY


Turnaround: All orders are shipped within 48 hours Monday - Friday 8am - 4pm.

CARRIERS

We use the following carriers to deliver our orders:

Royal Mail

ORDER TRACKING

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Royal mail will not have tracking numbers.


BACK ORDERS

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.